Customer's Experience | Buying A la-Z-Boy Lounge Suite From Harvey Norman

Tue Jul 16, 2019 2:40 pm

What is it like to buy a $6250 lounge suite from Harvey Norman?

We have been invited to recount the customer's concerning experience with a La-Z-Boy Charleston leather suite.

Updates coming to Cosmetic Rumours | Global Network.

Fri Jul 19, 2019 10:16 am

Update: enquire@morgan.co.nz has been contacted. Awaiting a response from senior management - Morgan Furniture - La-Z-Boy Australia & New Zealand.

Tue Jul 23, 2019 4:36 pm

Is this how a $6250 Harvey Norman Warrawong La-Z-Boy lounge suite should present itself on arrival to the customer?

This is a customer’s concerning experience.

: La-Z-Boy Lounge Suite from Harvey Norman Warrawong

: La-Z-Boy Lounge Suite from Harvey Norman Warrawong

: La-Z-Boy Lounge Suite from Harvey Norman Warrawong

: La-Z-Boy Lounge Suite from Harvey Norman Warrawong

: La-Z-Boy Lounge Suite from Harvey Norman Warrawong

: La-Z-Boy Lounge Suite from Harvey Norman Warrawong

: La-Z-Boy Lounge Suite from Harvey Norman Warrawong

Thu Jul 25, 2019 4:23 pm

Correspondence through Instagram

Click images to enlarge

Under Australian consumer law, if a product has a major defect, the consumer has the right of choice of a refund or replacement.⁣

A major defect includes:⁣

● when the product is significantly different from the sample or description or
● it has a problem that would have stopped someone from buying it if they’d known about it.⁣

To date, the retailer has not offered a choice but made a statement that the supplier recommended a refund only. However, the refund would only be promised over the phone by the retailer when the lounge was returned possibly leaving the consumer without the lounge or any documentation of the transaction.⁣

The consumer has already paid over 60% of the total cost. They did not receive the premium quality product they ordered and waited months for, yet the manufacturer’s representative stated (on behalf of the retailer) that for a replacement option, the customer must make a full payment and wait a further 14 to 16 weeks when this was not the customer’s fault.⁣

We believe this is an inappropriate response by both the retailer and the manufacturer and Cosmetic Rumours wishes to explore this matter further.

Thu Aug 15, 2019 10:48 pm

Updates on the customer's experience with buying a La-Z-Boy Charleston Leather Rocker Recliner Lounge Suite from Harvey Norman Warrawong

: La-Z-Boy Lounge Suite from Harvey Norman Warrawong

: La-Z-Boy Lounge Suite from Harvey Norman Warrawong

: La-Z-Boy Lounge Suite from Harvey Norman Warrawong

: La-Z-Boy Lounge Suite from Harvey Norman Warrawong

: La-Z-Boy Lounge Suite from Harvey Norman Warrawong

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Customer's Experience | Buying A la-Z-Boy Lounge Suite From Harvey Norman

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